Frequently Asked Questions

LobbyPMS is a cloud-based property management system designed specifically for small-to-medium hospitality businesses. It serves hotels, hostels, B&Bs, glamping sites, apartments, and cabins. The platform centralises front desk management, housekeeping, billing, inventory, channel management, and booking engine functionality into a single interface.

Yes, and this is actually where LobbyPMS excels. Unlike enterprise PMS platforms that overwhelm smaller operators with complexity, LobbyPMS was designed with independent properties in mind. Its pay-as-you-grow pricing starting at $30/month makes it accessible even for properties with limited budgets.

LobbyPMS uses a transparent, unit-based pricing model. Monthly subscription rates are determined by the total number of rooms, cabins, or beds at your property, starting from approximately $30/month. There are no long-term contracts required. Users consistently rate the platform 5.0 out of 5 for value for money on verified review platforms.

The built-in channel manager connects to major OTAs including Booking.com, Expedia, and Airbnb. The vendor has confirmed they are actively working on expanding integrations, including an Airbnb connection and partnerships with niche platforms for glamping and specialised accommodation types.

Users commonly note that certain sub-menus in the interface could be more intuitive, which can slow down training for new staff. The mobile app could be more efficient, and some users have requested deeper integrations with niche platforms. The POS module design has also received some criticism. The platform does not offer live chat support, relying on a ticket-based system instead.

Yes. LobbyPMS includes a customisable booking engine that can be embedded on your own website, allowing guests to book directly without going through OTAs. This helps reduce commission costs and build direct guest relationships.

LobbyPMS provides support through a dedicated ticket system that typically responds within 20–30 minutes. While live chat is not available, users consistently praise the quality and speed of ticket-based responses. Training is supported through live online sessions, webinars, documentation, and instructional videos.

Yes, and this is one of LobbyPMS’s distinguishing features. The platform offers a public API that allows organisations with development capabilities to create custom modules tailored to their specific operational needs. This level of flexibility is uncommon in PMS platforms at this price point.

Yes. As a cloud-based platform, LobbyPMS is accessible via web browsers on any device, including smartphones and tablets. However, some users have noted that the mobile experience could be more polished and efficient compared to the desktop version.

No. WyattenvironMental is an independent editorial resource. We are not affiliated with, endorsed by, or sponsored by LobbyPMS or any property management software vendor. Our analysis is based on publicly available information, verified user reviews from third-party platforms, and our own hands-on evaluation of the product.